Refund policy

Returns & Refunds

Due to the nature of our handcrafted and fragrance-based products, all sales are final. We do not accept returns or exchanges for change of mind, fragrance preference, or products that have been opened or used.

We want you to be happy with your Wicks By K & B order, so if your item arrives damaged, defective, or incorrect, please contact us so we can make it right.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is damaged during shipping, defective, or you receive the wrong item, contact us at wicksbykb@gmail.com within 7 days of delivery.

Please include your order number and clear photos of the item, packaging, and shipping box when applicable. This helps us evaluate the issue and determine the appropriate resolution.

Depending on the circumstances, we may offer a replacement or refund for an eligible damaged, defective, or incorrect item.

Please do not discard the product or its packaging until your claim has been reviewed.

Fragrance Preference

Fragrance is personal, and scents may be experienced differently from person to person. We are unable to offer refunds, returns, or exchanges based solely on fragrance preference.

Product descriptions and fragrance notes are provided to help you choose a scent before purchasing.

Custom & Sale Items

Custom or personalized products and sale or clearance items are final sale and cannot be returned or exchanged.

If a custom, sale, or clearance item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery so we can review the issue.

Refunds

If a refund is approved for a damaged, defective, or incorrect item, it will be issued to your original payment method.

Please allow up to 10 business days for an approved refund to be processed. Your bank or credit card company may require additional time to post the refund to your account.

Order Issues

If you have a problem with your order or have questions about this policy, don't hesitate to get in touch with us at wicksbykb@gmail.com. We will review concerns individually and do our best to provide an appropriate resolution.

Wicks By K & B
Because Your Mood Matters.