Shipping Policy

Processing Times

Orders are processed within 2–3 business days, excluding weekends and holidays.

Processing time is separate from shipping transit time. Once your order has shipped, you will receive shipping confirmation and tracking information when available.

Candle Shipping

To help reduce extended heat exposure and the possibility of candles sitting in carrier facilities over a weekend, orders containing candles are generally shipped Monday through Wednesday.

Candle orders placed or completed later in the week may be held until the following Monday for shipment.

Orders that do not contain candles may ship Monday through Friday.

Shipping Rates & Delivery Estimates

We currently ship within the United States. Available shipping options are displayed at checkout.

• Standard Shipping — $8: Estimated delivery within 3–5 business days after shipment.
• Express Shipping — $15: Estimated delivery within 1–2 business days after shipment.

Delivery times are estimates provided for planning purposes and are not guaranteed. Carrier delays, weather, holidays, high shipping volumes, and other circumstances outside our control may affect delivery.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping information, please contact us at wicksbykb@gmail.com as soon as possible. We will do our best to assist, but we cannot guarantee that an address can be changed once an order has been processed or shipped.

Wicks By K & B is not responsible for delays or delivery issues resulting from incorrect or incomplete shipping information provided at checkout.

Damaged Orders

Please inspect your order when it arrives.

If an item arrives damaged, defective, or incorrect, contact us at wicksbykb@gmail.com within 7 days of delivery.

Please include your order number and clear photos of the item, product packaging, and shipping box when applicable so we can review the issue.

Eligible damaged, defective, or incorrect items will be handled in accordance with our Refund Policy.

Questions

If you have questions about your order or shipping, please contact us at wicksbykb@gmail.com.

Wicks By K & B
Because Your Mood Matters.